Privacy policy

Last updated · August 2026

This Privacy Policy explains how MA Maldives Agent collects, uses, stores, and protects personal information when you visit or use hurawalhireservations.com.

MA Maldives Agent is a registered sole proprietorship in the Republic of Maldives, operating under registration SP03132025 and entity reference 2025SP00110E.

MA Maldives Agent is registered to conduct Travel Agency Activities (ISIC 7911) under Business Activity Registration BP09772025.

hurawalhireservations.com is an independent travel agency booking and enquiry platform owned and operated by MA Maldives Agent. It is not the official website of Hurawalhi Island Resort.

By using the Platform, submitting an enquiry, requesting a quotation, or making a booking, you acknowledge the practices described in this Privacy Policy.

1. Information we collect

We may collect personal information that you provide directly to us when using the Platform. This may include:

• Full name;
• Email address;
• Telephone or WhatsApp number;
• Country or nationality;
• Travel dates;
• Number of adults and children travelling;
• Children's ages where required for pricing;
• Preferred villa or room category;
• Meal plan preferences;
• Special occasion information;
• Special requests;
• Flight information;
• Passport information where required for confirmed travel arrangements;
• Billing and payment information;
• Communication history with MA Maldives Agent; and
• Any other information voluntarily provided when requesting or managing travel services.

We only request information that is reasonably necessary to process enquiries, quotations, bookings, payments, transfers, and related travel arrangements.

2. Information collected automatically

When you visit hurawalhireservations.com, certain technical information may be collected automatically. This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate geographic location;
• Pages visited;
• Date and time of visits;
• Referral source;
• Website interactions;
• Session information; and
• Cookie or similar technology identifiers.

This information may be used to operate the Platform, improve performance, understand visitor behaviour, prevent misuse, and measure the effectiveness of advertising and marketing campaigns.

3. How we use your information

MA Maldives Agent may use your personal information to:

• Respond to enquiries;
• Check resort availability;
• Prepare personalised quotations;
• Process and confirm bookings;
• Communicate with Hurawalhi Island Resort and other relevant suppliers;
• Arrange airport or resort transfers;
• Process or coordinate payments;
• Send booking confirmations and travel documentation;
• Provide customer support;
• Manage amendments, cancellations, and refunds;
• Contact you regarding your booking;
• Improve our Platform and services;
• Prevent fraudulent or unauthorised activity;
• Maintain business and accounting records;
• Comply with legal or regulatory obligations; and
• Send marketing communications where permitted or where you have consented.

We will not use your personal information for purposes that are materially unrelated to those described in this Privacy Policy without an appropriate legal basis or your consent where required.

4. Resort and supplier information sharing

To provide requested travel services, MA Maldives Agent may need to share relevant personal information with third parties involved in your booking. These may include:

• Hurawalhi Island Resort;
• Resort operators;
• Accommodation providers;
• Transfer companies;
• Domestic airlines;
• Seaplane operators;
• Excursion providers;
• Payment processors;
• Banks and financial institutions;
• Travel suppliers;
• Technology and booking service providers; and
• Government or regulatory authorities where legally required.

Only information reasonably necessary to provide the relevant service will normally be shared. Third-party suppliers process personal information according to their own privacy policies and legal obligations.

5. Hurawalhi Island Resort

Hurawalhi Island Resort is an independent third-party hospitality provider.

When you request or confirm a booking involving Hurawalhi Island Resort, certain information may be provided to the Resort to:

• Check availability;
• Confirm accommodation;
• Register guests;
• Arrange transfers;
• Record dietary requirements;
• Record special occasions or requests; and
• Deliver the services included in your reservation.

MA Maldives Agent does not control how Hurawalhi Island Resort independently processes personal information once it has been provided to the Resort for legitimate booking purposes.

6. Payment information

Payments made in connection with bookings may be processed through banks, credit card providers, payment gateways, or other authorised financial service providers.

MA Maldives Agent does not necessarily store complete credit or debit card details on its own systems.

Payment processors may independently collect and process information such as:

• Cardholder name;
• Card number;
• Expiry information;
• Billing address;
• Transaction amount; and
• Fraud-prevention information.

Payment information is subject to the security and privacy practices of the relevant payment provider.

7. Cookies and similar technologies

The Platform may use cookies and similar technologies to improve functionality and understand how visitors interact with the website. Cookies may be used for purposes including:

• Remembering user preferences;
• Maintaining website sessions;
• Measuring traffic;
• Analysing website performance;
• Understanding visitor behaviour;
• Preventing fraud or abuse; and
• Measuring advertising effectiveness.

Where required, users may be provided with options to manage or consent to non-essential cookies. You may also control cookies through your browser settings. Disabling certain cookies may affect some Platform functionality.

8. Analytics and advertising

MA Maldives Agent may use third-party analytics and advertising services to understand website traffic and evaluate marketing performance.

These services may collect information about your interaction with the Platform using cookies, pixels, tags, or similar technologies. This may include services used for:

• Website analytics;
• Conversion tracking;
• Advertising measurement;
• Search advertising;
• Remarketing; and
• Campaign optimisation.

Information collected through these technologies may be processed by the relevant technology provider in accordance with its own privacy practices. Where legally required, advertising or analytics cookies will only be used after obtaining appropriate consent.

9. WhatsApp, email and other communications

If you provide your telephone number, WhatsApp number, or email address when submitting an enquiry, MA Maldives Agent may use those contact details to respond to your request. Communications may include:

• Availability updates;
• Quotations;
• Resort recommendations;
• Booking information;
• Payment instructions;
• Booking confirmations;
• Transfer information;
• Important travel updates; and
• Follow-up messages relating to your enquiry.

Submitting an enquiry does not automatically mean you have agreed to receive unrelated promotional communications. Where marketing communications are sent, you may request to stop receiving them at any time.

10. Data retention

MA Maldives Agent retains personal information only for as long as reasonably necessary for the purpose for which it was collected. Information may be retained for longer where necessary to:

• Maintain booking records;
• Meet accounting requirements;
• Resolve disputes;
• Process refunds;
• Prevent fraud;
• Respond to legal claims; or
• Comply with applicable laws and regulatory requirements.

When information is no longer required, we may securely delete or anonymise it where reasonably practicable.

11. Data security

MA Maldives Agent takes reasonable administrative, technical, and organisational measures to protect personal information from:

• Unauthorised access;
• Loss;
• Misuse;
• Alteration;
• Disclosure; and
• Destruction.

However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure. Users should therefore avoid transmitting unnecessary sensitive information through unsecured communication channels.

12. International data transfers

Travel bookings may require personal information to be processed by suppliers or technology providers located outside your country of residence.

By requesting international travel services, you acknowledge that relevant information may need to be transmitted to the Maldives or other jurisdictions where travel suppliers and service providers operate.

MA Maldives Agent will take reasonable steps to ensure that information is only shared where necessary for legitimate travel or business purposes.

13. Your privacy rights

Depending on applicable law and your country of residence, you may have rights relating to your personal information. These may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of certain personal information;
• Withdraw consent where processing is based on consent;
• Object to certain marketing communications; or
• Request information about how your data has been used.

Some information may need to be retained despite a deletion request where retention is required for legal, accounting, contractual, fraud-prevention, or regulatory purposes.

14. Children's information

The Platform is intended for use by adults making travel arrangements. Information relating to children may be collected where necessary to prepare quotations or bookings, including:

• Name;
• Age;
• Date of birth; and
• Passport details where required.

This information should be provided by a parent, guardian, or authorised adult responsible for the child's travel arrangements. MA Maldives Agent does not knowingly use children's information for independent marketing purposes.

15. Third-party websites

The Platform may contain links to:

• Hurawalhi Island Resort;
• Airlines;
• Payment providers;
• Maps;
• Social media platforms;
• Travel providers; or
• Other external websites.

MA Maldives Agent is not responsible for the privacy practices, security, content, or operation of third-party websites. Users should review the privacy policies of third-party services before providing personal information directly to them.

16. Independent platform notice

hurawalhireservations.com is owned and operated by MA Maldives Agent and is not the official website of Hurawalhi Island Resort.

Information submitted through this Platform is initially provided to MA Maldives Agent. Where necessary to fulfil an enquiry or booking, relevant information may subsequently be shared with Hurawalhi Island Resort and other suppliers involved in providing the requested travel services.

17. Changes to this privacy policy

MA Maldives Agent may update this Privacy Policy from time to time to reflect:

• Changes to our services;
• Changes to the Platform;
• Changes in technology;
• Changes in our business practices; or
• Changes in applicable legal or regulatory requirements.

The latest version will be published on the Platform with an updated revision date. Continued use of the Platform after an updated Privacy Policy is published constitutes acknowledgement of the revised policy where permitted by applicable law.

18. Contact and business information

Questions, privacy requests, corrections, or concerns regarding personal information may be directed to MA Maldives Agent.

Legal Review: This Privacy Policy is intended as a general privacy framework and should be reviewed by qualified legal counsel before final publication, particularly where the Platform markets services to customers in jurisdictions with additional privacy requirements.