Last updated · August 2026
This Cancellation Policy applies to bookings arranged through hurawalhireservations.com by MA Maldives Agent.
Cancellation conditions may differ depending on the Resort, travel period, room type, promotion, supplier, and rate selected.
The conditions contained in the guest's final quotation or booking confirmation will take precedence where they differ from this general policy.
1. Cancellation requests
All cancellation requests must be submitted in writing to MA Maldives Agent.
A cancellation is not considered processed until MA Maldives Agent confirms receipt of the request.
2. Standard cancellation terms
Unless otherwise specified in the quotation or booking confirmation, the following general cancellation terms may apply:
| Cancelled | Refund |
|---|---|
| 90 days or more before arrival | Full refund less USD 100 admin fee |
| 60–89 days before arrival | Up to 75% |
| 30–59 days before arrival | Up to 50% |
| 0–29 days before arrival | Non-refundable |
These are general terms only.
Special promotional rates, festive-season bookings, early-bird rates, honeymoon offers, or other discounted rates may have stricter cancellation conditions.
3. Supplier cancellation terms
Where Hurawalhi Island Resort or another supplier applies more restrictive cancellation conditions, those conditions will apply to the booking.
The cancellation policy shown in the final quotation or booking confirmation shall therefore take priority over any general cancellation conditions published on the Platform.
4. Non-refundable rates
Certain bookings may be sold on a fully or partially non-refundable basis. Where a booking is marked non-refundable:
- Cancellation may result in the loss of the full amount paid;
- Date changes may not be permitted; and
- Name changes may be subject to approval or fees.
5. No-shows
Failure to arrive on the confirmed check-in date without prior cancellation may be treated as a no-show.
No-show bookings may be subject to 100% cancellation charges.
6. Early departure
Guests who leave the Resort earlier than the confirmed departure date may not be entitled to a refund for unused nights, meals, transfers, or other booked services.
7. Amendments
Date changes and booking amendments may be subject to:
- Revised rates;
- Additional charges;
- New cancellation conditions;
- Availability restrictions; and
- Loss of previously applied promotions.
8. Refund processing
Approved refunds will normally be processed through the original payment method where possible. Refund amounts may be reduced by:
- Bank fees;
- Card-processing fees;
- Payment gateway fees;
- Foreign exchange differences;
- Administrative charges; and
- Non-refundable supplier charges.
The time required for funds to appear in the guest's account may depend on the bank or payment provider.
9. Force majeure
If travel is affected by circumstances beyond reasonable control, such as:
- Natural disasters;
- Severe weather;
- Government restrictions;
- Pandemics;
- Political instability;
- Airport closures; or
- Major transport disruptions,
MA Maldives Agent will work with the Resort or supplier to explore reasonable options. These may include:
- Date changes;
- Credit vouchers;
- Alternative arrangements; or
- Refunds where permitted.
No specific refund or rebooking outcome can be guaranteed unless agreed by the relevant supplier.
10. Travel insurance
Guests are strongly advised to purchase travel insurance covering cancellation, medical emergencies, delays, and other unexpected events.
Legal Review: This policy should be reviewed by qualified legal counsel before final publication.